Our Service Process

When servicing your motor, we take great care with communicating along the way – our service process is outlined below and ultimately it is there to ensure we are consistent and thorough.

When repairing, it is important to understand the relative cost to buying a replacement motor. Typically, motors under 50HP are cheaper to replace than they are to repair.

We charge $285 to assess the motor which helps us compile an accurate and itemized repair quote which then helps us and our customer determine if it makes sense to repair or replace. This nominal cost is deducted from your repair bill should you decide to go ahead with the repair.

1. Diagnose the problem

The technician will first need to determine the cause of the malfunction by inspecting the electric motor and performing tests such as resistance checks and current draw tests.

Initial Inspection: The technician will perform an initial inspection of the motor to assess the damage or problem. This may involve taking measurements, testing the motor’s components, and gathering information about its history and operating conditions.

**Universal staff will communicate with the customer to inform them of the diagnosis and what our recommendations are.

Diagnostics: The technician will use various diagnostic tools and techniques to identify the root cause of the problem. This may involve testing the motor’s voltage, resistance, current, and temperature, as well as inspecting the bearings, shaft, windings, and other components.

2. Disassemble the motor

The technician will need to disassemble the motor to access the internal components. This allows for a more accurate and detailed quote.

We will communicate with you to review the diagnosis and will share a repair estimate with you.

3. Repair or replace damaged parts:

If the technician identifies a specific part that is causing the problem, they will either repair the part (if possible) or replace it with a new one. This could result in a recommendation of a new electric motor, gear reducer, gearmotor, etc.

Repair Proposal: Based on the results of the inspection and diagnostics, the technician will prepare a repair proposal that outlines the recommended repairs, estimated costs, and turnaround time. The proposal will also include any necessary replacement parts, and the warranty terms.

4. Reassemble the motor

Once the repairs have been completed, the technician will reassemble the motor, taking care to properly align and lubricate all the components.

5. Test the motor

Before returning the motor to service, the technician will run tests to ensure that it is functioning properly.

Quality Control: After the repairs are completed, the technician will perform quality control tests to ensure that the motor is operating correctly and efficiently. This may involve testing the motor’s performance, vibration, noise, and temperature, as well as verifying the electrical connections and controls.

6. Schedule delivery or Pick-Up of motor

Final Inspection and Delivery: Once the motor passes the quality control tests, the technician will perform a final inspection to ensure that all components are properly installed and secured. The motor will then be delivered to the customer, along with a detailed report of the repairs performed, and any recommended maintenance or safety measures.